Shipping Policy

Shipping Policy

FREE standard shipping on all orders of $100 within Canada

Please note that shipping is limited to Canada. Certain restrictions or conditions may apply in certain provinces or territories. Without limitation, no order will be shipped in Yukon, Northwest Territories and Nunavut.

Shipping options

Standard shipping: 3 –9 business days following the date of purchase
*As we put safety first during Covid-19 and are processing a higher volume of orders, you may experience slight delays in receiving your order.
Express shipping: Rate available upon selecting

DELIVERY

Delivery of orders is done primarily through Canada Post. In certain circumstances, delivery of orders may also be made through courier and delivery companies recognized in Canada (i.e Fedex, etc.).

All orders are shipped according to the option you chose and to the address you provided, which shall be accurate. An email is sent after each purchase to confirm your order and address. If you see an error or you wish to make any changes, please contact our Customer Support @ wholesale@jeannelottie.com we will gladly apply the changes you request. We will invoice you the actual shipping costs, even if the order was initially deemed to be free of shipping costs, in cases where the delivery could not be completed by reason of inaccuracy in the address provided in your order causing a second delivery of the purchased item(s).